An electronics dealer in the city has been penalised for refusing to repair a motor under warranty. Consumer Forum directed Victor Electronics to pay a penalty of 3100 rupees to the consumer.

Resident of Polo Ground, KA Gupta bought a motor for air cooler in June 2013 from Victor Electronics. The motor was priced at 600 rupees and he paid 200 rupees towards fitting charges. A one-year warranty was provided with the motor as per which the dealer is required to  repair the motor in case of any fault within one year from date of purchase. A few days later with the arrival of monsoons, the consumer stopped using the cooler. When he tried to restart the cooler in April 2014, it didn’t work at all. When the consumer took the motor for repair at Victor Electronics, the dealer refused to repair the motor. The motor was checked and an aluminium coil was found inside instead of copper coil. Consumer Gupta sent a notice to the electronics dealer who did not furnish any response.

A complaint was then filed in the Consumer forum who, as per rules of repair mentioned in one-year warranty, declared the services of electronics dealer as faulty and directed Victor Electronics to pay the consumer 600 rupees against motor price, 1000 rupees against mental agony and 1500 rupees towards court fees.