Maharana Pratap airport has been ranked second best among non-metro airports in the country in a nation-wide customer satisfaction survey conducted this year. Udaipur Airport has emerged on top among non-metro airports managed by Airports Authority of India (AAI) in the western region.
The survey was carried out by engaging an agency selected by AAI from January to June. The team inspected various airports and ascertained feedback from passengers.
Raipur airport emerged on top followed by Udaipur, Amritsar and Dehradun. Tiruchi.
Various parameters were set to rate the airports which included cleanliness, toilet facilities, car parking, trolley facility, speed of immigration authorities and customs, other infrastructure facilities and staff behaviour. Questionnaires were circulated to passengers and feedback obtained from them.