E-Mitra centers, operational across villages, towns, and cities in Rajasthan, are facing scrutiny due to various issues affecting the public. While these centers have proven beneficial in remote areas, complaints of overcharging have surfaced prominently in urban locations. One of the primary concerns revolves around the financial burden placed on young individuals applying for competitive exams, who must contend with both exam fees and additional charges imposed by E-Mitra operators.

Service Rates and Commission Issues

Investigations into several E-Mitra centers in cities found that the commission rates for operators have stayed the same for the past five years, even though the prices for services have changed. Services like electricity and water bill payments have maintained their commission rates since inception, even as new services have been introduced. This disparity has raised questions about fairness and transparency in fee structures.

Fraudulent Activities 

Instances of fraud related to pension payments and other transactions have also come to light from certain E-Mitra kiosks. Vulnerable populations, particularly those with lower levels of education, are often targeted in such scams. Some cases have escalated to police involvement, highlighting the severity of these issues.

Government Response

In response to these challenges, the Information Technology department has begun implementing stricter measures to curb fraudulent activities at E-Mitra centers. These efforts aim to safeguard public trust and ensure that services are delivered efficiently and fairly across the state.

E-Mitra Centers Across Rajasthan

1. Udaipur - 3097
2. Rajsamand - 1323
3. Chittorgarh - 1963
4. Bhilwara - 3127
5. Banswara - 2108
6. Dungarpur - 1519
7. Pratapgarh - 1198
8. Ajmer - 3315
9. Alwar - 3929
10. Baran - 1608
11. Barmer - 3132
12. Bharatpur - 3012
13. Bikaner - 2486
14. Bundi - 1558
15. Churu - 2660
16. Dausa - 2101
17. Dhaulpur - 1306
18. Hanumangarh - 2475
19. Jaipur - 7595
20. Jaisalmer - 725
21. Jalore - 1883
22. Jhalawar - 2076
23. Jhunjhunu - 2712
24. Jodhpur - 4017
25. Karauli - 1650
26. Kota - 2446
27. Nagaur - 3775
28. Pali - 2301
29. Sawai Madhopur - 1735
30. Sikar - 3543
31. Sirohi - 949
32. Shri Ganganagar - 2421
33. Tonk - 1896 

Source: Rajasthan Patrika