The Indian government has introduced the "Chakshu" portal to tackle the increasing number of complaints regarding online scams and fraud within the nation. Through this portal, you have the ability to file complaints regarding any form of deception and fraud happening via phone calls, WhatsApp calls, and messages. The Central Telecommunications Department has initiated the launch of the "Chakshu" portal. Individuals have the option to lodge complaints on this platform concerning phone calls and messages that involve them in financial fraud or extortion, or express worries about such occurrences.

Furthermore, complaints about diverse types of fraud, including modifications to bank accounts, KYC procedures, Paytm wallets, obtaining new SIM cards, gas connections, electricity connections, and more, are also permitted. In addition, individuals have the option to report cyber and financial fraud by contacting the Cyber Crime Helpline at number 1930 or accessing the central website at https://www.cybercrime.gov.in/

According to cyber expert Shyam Chandel, individuals can utilize the Chakshu portal to report suspicious calls, messages, or conversations linked with diverse questionable activities such as financial frauds, fake consumer assistance, impersonation of government officials, fraudulent job offers, and loan schemes.

The cyber expert provided information on the types of complaints that can be lodged and the procedure for doing so-

• Know Your Customer (KYC) requirements for banking, electricity, gas, insurance policies, and other related services.
• Conversing while pretending to be government officials or family members.
• Fake customer service helpline.
• Proposal for online employment, lottery, gift, or loan offer.
• Sextortion.
• Repeated calls / Robocalls.
• Suspicious link/website.
• If you come across any form of fraud or scam or if there's an attempt, please. visit https://sancharsaathi.gov.in/sfc/Home/sfc-complaint.jsp or click on the given link.
• Select the first option to indicate the method through which the fraud took place: either via a call, message, or WhatsApp.
• Subsequently, select a choice from the categories mentioned earlier.
• Next, utilize the options given below to upload either a screenshot, photograph, or video.
• Then, furnish details about the timing of the fraud incident.
• After that, provide a detailed account of the fraud.
• Next, share your personal details like your name and mobile number.
• Then, proceed to submit the form by entering the captcha code and OTP generated automatically.