Today, I was planning to take my 9-year-old sister for recently released movie “Tin Tin” and since, PVR Cinema is about 8kms from my home, I thought it would be better to get my tickets online or by phone. I tried using both of these facilities and all I got was disappointment. Their IVR, Internet Booking and even the website is a complete failure in the name of a brand and services.

Here is a list of things that disappointed me and will of course disappoint anyone else who try to use these facilities:

In today’s world when almost all the websites are accessible with or without using “www” before the domain name, pvrcinemas.com doesn’t work. You don’t believe? Try clicking this link http://pvrcinemas.com and now try http://www.pvrcinemas.com

If you think that you can get this comfort of booking movie tickets from home, then kindly change your mind. PVR’s website can only help you find the movies and their schedules. I used all three major browsers Google Chrome, Mozilla Firefox and Internet Explorer and tried to book tickets. But, the option “select class” has no class to select. So, you can’t even book tickets from home.

3. Phone Booking via IVR (08800900009):

Finally, I thought that their IVR (Interactive Voice Response) will work fine. I gave it a try but it disappointed me again. I wasted almost 5 minutes to navigate through zones, cities and finally get movie names, then another 1 minute for selecting the movie and show time.

Let me tell you, it repeated movie names twice without any options to proceed. All I could do was sit and listen to that. In the third iteration it said movie options like 1 for Shakal Pe Mat Ja, 2 for Whos there…, and so on… It was a sign of relief; I selected my movie and thought now I will get the tickets. But, then just like their website it didn’t speak out ticket “class”. All I could hear was “Press 1 for, Press 2 for, Press 3 for and Press 4 for.”

Now, let me tell you the funniest thing about IVR. It said, “Press 2 to book your tickets for Saturday, November 18” I was like, “huh?” And re-checked my calendar and newspaper to see today’s date.

I got frustrated and finally I had to call up my friend who lives near celebration mall and asked him to get tickets booked for me.

It’s high time PVR should realize that customer satisfaction is more than enjoying a movie.