December 10,2024 - Indian Railway Catering and Tourism Corporation (IRCTC) is experiencing a major technical outage, leaving users unable to book e-tickets. The issue has impacted both the official website and the mobile app, causing widespread frustration among travelers.

On the morning of December 9, 2024, users across India began reporting problems accessing the IRCTC platform. According to Downdetector, 51% of users faced issues with the website, 40% with the mobile app, and 9% with ticket booking specifically.

IRCTC has acknowledged the issue but has not provided details on the cause. In a tweet, they assured users that their technical team is working to resolve the problem. However, no estimated timeline for the solution has been shared.

Travellers Face Booking Challenges

The outage has disrupted ticket booking during the peak travel season. Users are reporting failed payments, difficulty downloading tickets, being logged out mid-booking, and error messages during transactions. Many are left clueless, as ticket demand is at its highest during this period.

Several users have also complained about payments being deducted without successful ticket bookings. This has added to the frustration and inconvenience.

Alternative Booking Options

To assist users, IRCTC has recommended third-party platforms like Amazon and MakeMyTrip for urgent ticket bookings. While this offers some relief, users remain concerned about the reliability of the primary platform.

IRCTC has promised updates on the situation but has yet to resolve the issue. Travellers are advised to stay updated for further announcements.

Source: Media Reports