NHAI Introduces 'Toll Plaza Feedback' Feature on Rajmargyatra App

UdaipurTimes, Oct 20, 2026 - In a significant initiative to improve user experience at toll plazas, National Highways Authority of India (NHAI) has introduced Toll Plaza Feedback feature on the Rajmargyatra mobile App to enable National Highway users to share their experience at toll plazas.

NHAI has been encouraging user feedback to improve service delivery at the toll plazas. After crossing a national highway toll plaza, annual pass users will receive a notification from their the Rajmargyatra App inviting them to share their toll plaza experience. In addition, all users can now access Toll Plaza Feeback feature within the menu section of the App to submit their feedback on any toll plaza. Users can rate their experience on a scale and select options relevant to their journey as well as add remarks, if any.

NHAI encourages National Highway users to actively use the Toll Plaza Feedback feature and share their experiences through the Rajmargyatra App. Citizen participation will help NHAI address user concerns and work towards improving service delivery at the toll plazas.