RBI New Rules: Auto Transfer of E-Mandate, No Fee on Recurring Payments

Apr 23, 2026 - The Reserve Bank of India (RBI) has issued new rules to make digital payments easier and more secure.

Under these guidelines, if a customer’s card has been re-issued, the e-mandates (automatic payment settings) running on the old card will automatically be transferred to the new card.

Banks have been instructed that every notification of an automatic payment sent to the customer must include details on how to file a complaint.

No fee or charge is to be taken from customers for providing e-mandate facility for recurring payments (such as OTT subscriptions or electricity bills).

Banks have been instructed to create a strong system for handling complaints. All existing RBI rules to determine customer liability should also be applied to any incorrect transaction which occurs without the customer’s knowledge.

Other Rules:

• No OTP/password for monthly automatic payments of up to Rs 15,000
• OTP required for payment exceeding Rs 15,000
• No OTP for transactions up to Rs 1 lakh on insurance premiums, mutual fund installments and credit card bill payments

Source: Media Reports

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