Udaipur airport was ranked third at the all-India level in a nationwide survey that was conducted for the period January to June by an agency commissioned by the Airports Authority of India (AAI). Udaipur also emerged as the best airport in the western region in the survey.

The customer satisfaction survey was carried out in 53 airports across the country taking into account various parameters on a scale of five. A private agency was rope in by Airports Authority of India for conducting the survey.

Chandigarh was on top at the all-India level scoring 4.85 closely followed by Raipur (4.79), Udaipur (4.71), Dehradun (4.70), and Amritsar (4.70).

33 parameters were taken into account for the survey and these included: cleanliness of airport, speed of baggage delivery, availability of washrooms/ toilets, availability of baggage carts / trolleys, waiting time in check-in queue, safety and security, security inspection, courtesy and helpfulness of inspection and security staff, internet access/ Wi-Fi, restaurant / eating facilities, availability of bank, ATM, money changers, shopping facilities, business / executive lounges and ambience of the airport.

Second round of the survey will be done for the period July to December 2016.

Source: The Hindu