We have an innovative officer in Udaipur, who goes by the name Bharti Raj. Bharti holds the post of Additional Director at the Pension Office in Udaipur, and is known for her innovative approach to regular work as well as processes. This gives an unusual feel to an otherwise drab government office.

A visit to her office Pratapnagar towards the outer stretch of Udaipur details a new perspective to the way a government office presents itself, both in ambience as well as processes and personnel approach. Bharti, who herself comes through as being flamboyant, has developed a corporate culture in her office, which stands out as a bench mark that can be followed by other government offices.

On visiting a generic government office, the visual is that of a room with scattered paper, files and furniture, with the Babus sitting haphazardly. The tables are full of papers, while the seats are empty. In this office though, “organised” is the order of the day.

“We are spending more time in the virtual world of internet and social media than knowing and learning the ways and means of a successful, calm and happy life and simple solutions to complex problems from our elders, who are an ocean of knowledge and experience. That is a prime reason why elders in our blood relation or business relationships have been confined to an atmosphere of loneliness, depression and neglect. Their lives are becoming lonely and colorless.” – Bharti Raj, Additional Director, Regional Pension Office, Udaipur.

Not only is the setup organized, even her processes and outlook towards assisting old age pensioners come out as orderly and purposeful. Bharti emphasizes that the Regional Office of Pension Department in Udaipur is making continuous efforts to provide timely facilities and services like pension, gratuity, pension conversion, and related services to pensioners in the Udaipur division. Under her guidance, every officer-personnel is ready to serve the pensioners and due to their positive cooperation, pensioners have got relief in many cases.

On the occasion of Holi a couple of days back, Bharti expressed concern about the condition of the elderly in the society and said that the increasing trend of nuclear families, day-to-day turmoil and self-centered conduct has badly affected relations in personal, social and professional life. Unfortunately, it is noticed in many cases that as soon as a person reaches old age at home, family, office, work and business place, they are often treated with neglect.

Earlier, at an event organized at the Maharana Pratap Senior Citizens Institute, Udaipur on the occasion of International Women's Day, the Pensioners Society at Udaipur felicitated Bharti Raj for her tireless efforts in working for the benefit of pensioners. On the same day, a seminar was also organized under the chairmanship of Additional Director Bharti Raj at Pension Office Udaipur. All the staff of the office expressed their views on the rights and sensitivities of women and condemning discrimination on gender.