Niche Tech Services Pvt. Ltd., a business firm based in Udaipur, are the first and the only IVR service providers in Rajasthan. Interactive Voice Response System, IVR, very few people are acquainted with this term. But, you will be surprised to know that you are very much familiar to it. An IVR in simplest form is the interaction of user/caller with an automated system. Everyone uses IVR in the day to day life, mobile phone operators, railways, banks, business organizations are few of its example.

IVR is what we experience when we call a mobile phone operator for balance enquiries, customer care etc. An IVR is an automated system which works through computer and telephony interfacing.  The core level programming is done through various languages like, C, C# and .Net. The system is completely automated and the call distribution is carried out by interfacing external hardware devices to a system with the help of some software applications. Software applications vary as per the user’s requirements. An IVR has a wide range of usage such as pill reminder service, automated appointments, mobile recharge, banking, insurance etc.

Niche Tech Services Pvt. Ltd. was founded by Mr. Ankit Bhargava and the hosted IVR service was started about six months back. Based in Udaipur NTS provides IVR Core Development and Hosted IVR Services to local and international clients. A hosted IVR is controlled and maintained off-site by the firm itself, the user doesn’t need to worry about the technical aspects of the system. They can use it as a service for a monthly rental starting from Rs. 3000 per month which may vary depending upon the requirements.

IVR is yet to see a boom in the Indian Market. In past few years the users have increased but there is still a great scope for the service providers and developers. IVVR, Interactive Voice and Video Response is the next generation of IVR which is about to come.