Now passengers can avail of services like PNR status, complaint management, food orders, train status, ticket booking and more - all through a single app
Udaipur, February 5, 2025 - Indian Railways has launched the SwaRail app, which will allow passengers to avail of various railway services through a single account. Now passengers can avail of services like PNR status, complaint management, food orders, train status, ticket booking, and more - all through a single app.
However, this app is currently being launched on a trial basis and feedback is being collected from users. It will soon be available to the general public. Right now, the app is available for beta testers on both Android and iOS. However, according to the railways, the app will soon be available for download once the beta testing is completed. Users will be able to download it from the Google Play Store or Apple’s App Store. Currently, the Early Access Programme is full. Space may open up for new downloads later.
According to railway officials, passengers previously had to install different apps for services like reserved booking, parcel-related information, train status, food ordering and more. To address all these issues, Indian Railways, with the help of the Centre for Railway Information Systems (CRIS), has developed a super app named SwaRail.
After downloading the SwaRail app on their mobile phones, users will need to log in. Once logged in, users can access the app using an M-PIN or biometric authentication. This app also allows users to use other Indian Railway apps, such as the IRCTC Rail Connect and UTS Mobile App.
SwaRail will feature the following services:
What does SwaRail App Allow
SwaRail simplifies the travel experience with a seamless single sign-on (SSO) system. Whether you’re planning a trip, booking tickets, or seeking additional services during your journey, SwaRail is your ultimate travel companion.
Key Features:
Key systems developed by CRIS include:
Reserved Ticketing System: Efficiently manages millions of long-distance seat bookings.
Unreserved Ticketing System: Facilitates easy ticketing for short-distance journeys.
Train Search and Tracking: Offers real-time train search and tracking features.
Coach Position Finder: Enhances the boarding process by helping passengers find their coach.
Rail Madad: Manages grievances and feedback effectively.
Food Ordering System: Allows passengers to order food from partner vendors.
Refund Systems: Processes refunds smoothly for booking errors and cancellations.
Source: Media Reports
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