The dissatisfaction of a passenger aboard the Vande Bharat Express has brought attention to the necessity for enhanced services and quality control on Indian trains. Himanshu Mukerjee, an avid rail enthusiast and Twitter user, recently utilized the platform to express his disappointment regarding the food served during his journey on the 22230 Vande Bharat Express from Madgaon Junction to Chhatrapati Shivaji Maharaj Terminus in Mumbai. The tweets from Mukerjee, accompanied by photographs of the unsatisfactory meal, quickly gained traction on social media, initiating a widespread discussion regarding the quality of services provided to paying passengers.
In his tweet directed at railway authorities, Mukerjee shared two contrasting images: one displaying a delectable meal served during the train's inaugural run, and another portraying the disappointing quality of food he encountered on his recent journey. He voiced his disappointment with the "stone-hard paneer, cold food, and stale salty dal" that was served to him, despite paying a substantial amount of Rs 250 for the meal. Furthermore, Mukerjee highlighted the absence of yogurt and sanitizer, emphasizing the decline in overall service quality.
Mukerjee's tweets struck a chord with countless social media users, who empathized with his discontent. One user went as far as sharing a picture of a homemade meal they consistently carried while traveling by train, underscoring the unreliable nature of the provided food. In a poignant statement, the user wrote, "If your invited guests can relish such delicious food, kindly provide a satisfactory explanation as to why a regular paying passenger cannot receive the same level of quality. Such experiences have already left a negative impression on passengers."