Dr Raghu Sharma, Cabinet Minister of Health and Family Welfare, Government of Rajasthan has issued a warning to all private hospitals that have been empanelled in the Chief Minister Chiranjeevi Yojna AND are refusing to provide the requisite treatment as per the available facilites under the scheme. The department will conduct enquiries based on the complaints received and will take action on those hospitals who have defaulted.
The Minister has also advised residents who have availed the scheme, to call 181 and register their complains on being refused treatment or if the hospital has asked for money. Offline complains can also be registered with any office of the Rajasthan State Health Insurance across the state or with the Chief Medical and Health Officer of the district.
All complains will be attended to immediately and solved within three working days. If, for any reason the complaint is not addressed within 3 days, it will be addressed and resolved in the weekly review by the District Collector.
Principal Secretary to the Government of the Health Department, Mr. Akhil Arora has issued orders to determine the standard operating procedure for speedy disposal of complaints received against private hospitals. According to these orders, necessary action will be taken against the hospitals violating the guidelines. He said that the pending complaints would be reviewed by the Chief Executive Officer of State Health Insurance fortnightly and after resolving the problem, the information would be uploaded on the portal.